Shipping & Refunds
Please note that shipping notifications can be delayed in our system. Orders are currently shipping out within 3-4 business days of purchase. Please contact us if you would like an update on your order.
Due to an enormous amount of orders, our processing time has gone up to 3-4 work days. Thanks for your understanding. Please allow 20 business days for orders to arrive after shipping. Most products come from Beijing via E-Packet which is fast for international shipping, but still slower than most domestic shipping in the USA.
Returns & Cancellations
Do to the nature of in ear products, we currently do not offer refunds or replacements on opened items.
We only accept cancellation attempts within 24 hours of ordering, cancellation is still NOT guaranteed as packages are generally dispatched to shipping right away.
Orders that have already been shipped cannot be cancelled.
ORDER CANCELLATIONS ARE SUBJECT TO A 50% SHIPPING REVERSAL FEE.
We regret having to enforce this fee, but our payment gateway charges a heavy fee when payments are reversed. Please do not purchase unless you intend on keeping your order.